SHIPPING & RETURNS
SHIPPING POLICY
Australia:
-Standard delivery is usually 4-5 BUSINESS days
-Express Post delivery is usually 2-3 BUSINESS days.
New Zealand:
-Standard delivery is usually 8-12 BUSINESS days
-Express Post delivery is usually 4-8 BUSINESS days.
Asia Pacific eg. Philippines: *
-Standard delivery is usually 10-18 BUSINESS days
-Express Post delivery is usually 6-10 BUSINESS days.
*American Samoa Bangladesh Cambodia China Cook Islands Fiji French Polynesia Guam Hong Kong India Indonesia Japan Kiribatl Laos Macao Maldives Marshall Islands Micronesia Nauru New Caledonia Niue Nepal North Korea Northern Mariana Islands Pakistan Palau Papua New Guinea Philippines Pitcairn Samoa Singapore Solomon Islands South Korea Sri Lanka Taiwan Thailand Timor-Leste Tokelau Tonga Tuvalu Vanuatu Vietnam Wallis and Futuna
Rest of the World:
We are currently not taking orders. Please check regularly for more international postage updates.
Note:
Peak season such sale periods, Christmas and exceptional circumstances are beyond our control such as bad weather or courier delays may cause deliveries to take a little longer thank expected. We ask for your kind understanding on this matter. Thank you in advance.
RETURN & EXCHANGE POLICY
OUR EXCHANGE AND RETURNS POLICY
We will happily exchange your product if you have been sent the wrong product, or if upon receipt, the product is damaged or in any way faulty. The customer is required to pay shipping on return exchange orders. Shipping and handling charges for return exchange merchandise are non-refundable unless Santo & Hiraya has made a shipping error.
Upon receipt of goods returned for exchange, Santo & Hiraya reserves the right to deny an exchange if the merchandise does not meet Return for Exchange Policy requirements, as stated below:
RETURN FOR EXCHANGE POLICY REQUIREMENT
Used, lit, altered or customer-damaged merchandise is not acceptable for exchange (except where damage to or defect of an item is only discovered up on initial use). All items being returned for exchange must be in the original condition, and returned directly to Santo & Hiraya immediately following the discovery of such damage or defect, all packaging and labels must be in place.
Under all other circumstances, we do not accept returns.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Santo & Hiraya will in addition refund any reasonable costs associated with return postage.
Santo & Hiraya customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Santo & Hiraya is not liable for any damages from a third-party shipping service.
ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at any other store selling Santo & Hiraya merchandise can be returned only to that store and cannot be returned to Santo & Hiraya.